In New Zealand, Australia, Singapore and Indonesia (Jakarta) we have overnight shipping to most places, so it should be there within 48 hours (some rural addresses could take longer).
Australian Orders will not be shipped to Western Australia.
For other locations, please email us: firstname.lastname@example.org or call us
+64 6 241 8153 with your query and we will come back to you.
Mānuka Wellbeing uses Courier Post and UHL to deliver your honey. We can’t deliver to a PO Box, so we need a physical address when you place an order.
We track all Manuka Wellbeing Honey orders. When you’ve placed your order, we’ll email you when it is dispatched with your unique tracking number.
If your honey doesn’t arrive within the estimated shipping time please email@example.com or call us +64 6 241 8153 and we’ll chase it up.
Where we ship to
Currently, we directly ship to New Zealand and Australia, with the exception of Western Australia, due to quarantine regulations for bees and bee products in WA.
For countries outside of New Zealand and Australia, please email us on firstname.lastname@example.org and we will respond within 24 hours about our shipping availability.
Cancelling orders and returns
We believe you have the right to choose between a refund, exchange or a credit note if our goods are faulty, have been wrongly described, are different from the sample shown to you or don’t do what they’re supposed to.
We stand behind our products and their quality so if you’re less than thrilled about the honey you have bought from us, please contact us within 30 days of purchase via email: email@example.com or call us at +64 6 241 8153. We’ll happily refund the price once you have returned the honey as set out below.
If you are returning your order to us, please repack it safely and post it back within 30 days of receiving it. And please include a note to tell us why you’re sending it back. We’ll refund you within 7 days of receiving it. If you’re cancelling your order because you’ve changed your mind, you’ll need to pay the costs of returning the honey to us (if they’ve already been dispatched). If the products you receive are damaged or faulty or do not match the description, you can choose an exchange or a full refund, once we’ve received the returned products, and we’ll pay any additional postage costs.
How long do I have to return an order?
We aim to ship our orders daily, so if you wish to cancel or amend your, call us as soon as you can on +64 6 241 8153, and we’ll see what we can do.